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Privacy Policy

Effective Date: September 13, 2026

IM Real Estate Media, operated by Ian Maloney Ventures LLC ("IM Real Estate Media," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting a quote, booking services, creating a client account, communicating with us, or otherwise using our services.

This Privacy Policy explains what information we may collect, how we use and share it, and the choices available to you.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, information generated through your use of our services, and limited technical information associated with your use of our website and client portal.

Information You Provide

Depending on how you interact with IM Real Estate Media, this may include:

  • Name
  • Email address
  • Phone number
  • Business or brokerage name
  • Billing information
  • Property address
  • Property square footage and characteristics
  • Appointment and scheduling information
  • Property access instructions
  • Services requested
  • Preferred shoot dates or times
  • Custom quote information
  • Communications, notes, requests, and special instructions
  • Files or other information you choose to submit

When you create or use a client account through our booking platform, information associated with your account, bookings, listings, invoices, and delivered media may also be maintained on our behalf by our service providers.

2. Payment Information

When online payment is available, payments may be processed through a third-party payment processor.

IM Real Estate Media does not intend to directly store complete credit or debit card numbers. Payment information is submitted to and processed by the applicable payment provider in accordance with that provider's own privacy and security practices.

We may receive limited information relating to a transaction, such as payment status, transaction amount, date, and other information necessary to manage your order.

3. Information Collected Automatically

When you visit our website or use online services associated with IM Real Estate Media, certain technical information may be collected automatically.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website or page
  • Pages viewed
  • Approximate location derived from IP address
  • Dates and times of visits
  • Interactions with website features
  • Cookies and similar technologies

This information may be used to operate the website, maintain security, understand website performance, diagnose technical problems, and improve our services.

4. Cookies & Similar Technologies

Our website and third-party services used to operate it may use cookies or similar technologies.

Cookies are small files or identifiers that help websites remember information about a visitor or understand how the website is being used.

Depending on the technologies enabled on our website, cookies may be used for:

  • Essential website functionality
  • Security and authentication
  • Client login functionality
  • Remembering preferences
  • Website analytics
  • Measuring website performance
  • Improving the user experience

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some website or client-portal features.

If we later introduce advertising, remarketing, or other technologies that materially change how cookies or personal information are used, this Privacy Policy may be updated accordingly.

5. How We Use Information

We may use personal information to:

  • Provide photography, video, floor plan, 3D tour, virtual staging, property website, and related real estate media services
  • Create and maintain client accounts
  • Process and manage bookings
  • Schedule appointments
  • Communicate about upcoming appointments
  • Provide order confirmations and updates
  • Respond to custom quote requests
  • Process payments and maintain transaction records
  • Deliver completed media
  • Provide access to property websites and other deliverables
  • Send service-related emails or text messages
  • Respond to questions and customer-service requests
  • Maintain records relating to our business relationship
  • Detect or prevent fraud, misuse, or security issues
  • Troubleshoot and improve our website and services
  • Comply with legal, accounting, tax, and regulatory requirements
  • Enforce our Terms & Conditions and protect our legal rights

We may also use information to communicate with existing or prospective clients about IM Real Estate Media services when permitted by applicable law.

6. Booking & Client Portal

IM Real Estate Media uses third-party software to provide portions of our booking, scheduling, client-account, order-management, media-delivery, and related services.

When you use our booking or client portal, information you submit may be processed and stored by those service providers on our behalf.

For example, information necessary to create your client account, schedule a property shoot, manage an order, deliver media, or communicate about your appointment may be processed through these systems.

Our use of third-party service providers does not mean that those providers own the media you purchase or independently receive the right to use your personal information for unrelated purposes solely because you booked IM Real Estate Media.

7. Communications

We may use the contact information you provide to communicate with you regarding:

  • Account registration or authentication
  • Quote requests
  • Booking confirmations
  • Appointment reminders
  • Scheduling or rescheduling
  • Order updates
  • Media delivery
  • Payment or billing matters
  • Customer support
  • Important changes affecting our services

Some communications are transactional and necessary to provide services you have requested.

Where permitted, we may also send promotional or marketing communications. You may opt out of marketing emails using the unsubscribe method provided in the communication or by contacting us.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications.

8. How We Share Information

We do not sell your personal information for money.

We may share information when reasonably necessary to operate our business or provide the services you request.

This may include sharing information with service providers that assist with:

  • Website hosting
  • Booking and scheduling
  • Client-account management
  • Payment processing
  • Email or text communications
  • Media processing and editing
  • Media storage and delivery
  • Floor plans
  • 3D tours
  • Property websites
  • Analytics and website performance
  • Cloud storage and other business technology

These providers may receive only the information reasonably necessary for their role in providing the applicable service.

We may also disclose information when reasonably necessary to comply with law, legal process, court orders, enforce our agreements, protect our rights or property, investigate fraud or security concerns, or protect the safety of our clients or others.

Information may also be transferred as part of a merger, acquisition, sale, restructuring, or other transfer involving all or part of our business, subject to applicable law.

9. Property Information & Media

Providing real estate media services necessarily involves collecting information about properties, including property addresses, photographs, videos, floor plans, 3D representations, and related information.

Some of this material is created specifically for public marketing of a real estate listing and may therefore be intentionally published on MLS platforms, real estate listing portals, property websites, social media, brokerage websites, and other marketing channels at the Client's direction.

Clients should not provide access codes, alarm information, personal documents, confidential information, or other sensitive information except when reasonably necessary for us to perform the requested services.

Property access information provided for an appointment is intended to be used for purposes related to performing the requested services and should not be included in publicly delivered property media.

Our ownership and the Client's permitted use of photographs, videos, and other media are governed separately by our Terms & Conditions.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide and maintain our services
  • Maintain client and order history
  • Fulfill contractual obligations
  • Maintain business and financial records
  • Resolve disputes
  • Prevent fraud or misuse
  • Enforce agreements
  • Comply with legal, tax, accounting, or regulatory requirements

Different categories of information may be retained for different periods.

Media hosting and client-access availability may also depend on the particular service and third-party platforms used to provide it. Clients should maintain permanent copies of downloadable media they wish to retain.

11. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Clients are responsible for maintaining the security of their own devices, email accounts, and any authentication information used to access our services.

12. California Privacy Rights

California residents may have rights regarding their personal information under applicable California privacy laws.

Depending on the law and circumstances applicable to a particular request, these rights may include the ability to request information about personal information collected, request access to or correction of certain information, or request deletion of certain personal information.

Some information may be exempt from a request or may need to be retained to complete transactions, provide requested services, maintain business records, prevent fraud, comply with legal obligations, or exercise or defend legal rights.

To submit a privacy-related request, contact us using the information provided at the end of this Privacy Policy.

We may need to verify your identity before fulfilling certain requests.

13. Children's Privacy

IM Real Estate Media's services are intended for real estate professionals, property owners, businesses, and other adults seeking real estate media services.

Our services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through our website or booking services.

If we become aware that such information has been collected unintentionally, we may take reasonable steps to delete it.

14. Third-Party Websites & Services

Our website, booking portal, delivered media, or property websites may contain links to third-party websites or services.

Those third parties operate under their own privacy practices and policies. IM Real Estate Media is not responsible for the privacy practices, content, or security of third-party websites that we do not control.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.

When we make changes, we may update the Effective Date at the top of this page.

Your continued use of our services after an updated Privacy Policy becomes effective is subject to the updated policy as permitted by applicable law.

16. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

IM Real Estate Media
Ian Maloney Ventures LLC
Email: ian@imrealestatemedia.com
Website: imrealestatemedia.com

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